The Hero Guarantee
The Hero Promise: Your Satisfaction GUARANTEED!
Exact Price GUARANTEED:
You will know the exact price before any work begins. Once the work begins, the price quoted for the work being done is the price you pay — even if the job requires more work than originally estimated.
Fixed Right The First Time GUARANTEED:
At Hero, we pride ourselves on the craftsmanship of our work and double-check everything, so you can be assured your installation will be right the first time.
Clean House GUARANTEED:
We treat your home with respect and will leave your home as clean or cleaner than when we found it. We wear shoe covers, use work mats, and thoroughly clean the work areas we are in.
Experts You Can Trust GUARANTEED:
Our in-house training facility and full-time trainers ensure you will get an expert in your home every time. Every employee is background checked and drug tested to maintain safe, trustworthy service.
Called to get an electrical outlet and a bathroom exhaust vent installed. Was quoted $1,197.70 for the outlet and $1,667.05 for the exhaust fan. Seems like their business model is to only sell $69 quotes because you would have to be crazy to pay their ...prices, 4 to 5 times the national average.Read More...
I was very impressed with the professionalism of the office staff and the repairman. I especially liked the repairman’s ability to communicate and explain the problem, what was causing it, what he can do to solve it, and what I can do to help prevent ...it from occurring again. He was very respectful, as well. The cost of the service was high and came at a time when I could hardly afford it, but I didn’t have time to get other bids and needed it fixed as soon as possible.Read More...
Had main sewage line backed up. Called several businesses. Hero had a special Anthony was honest, courteous, very detailed in sharing what he was going to do, etc. He did the work and wasn't trying to upsell me anything. The price I got online was for ...$93 and that's exactly what I paid.Read More...
Larry was great in finally figuring out my simultaneous heating and cooling issue I've had since moving in! Very skilled and knowledgeable! Thank you.
John explained the problem, got the sewer draining again, and answered my questions. Before he left, he made sure a co-worker was coming to do a video of the sewer pipe to diagnose the problem.
Had the cast iron drain pipe cleared of the soild deposits.
Fonta was an amazing technician! Routine maintenance went smoothly and we were back up running in no time. Couldn’t have asked for a better technician, he’s truly a gem for Hero.