The Hero Guarantee
The Hero Promise: Your Satisfaction GUARANTEED!
Exact Price GUARANTEED:
You will know the exact price before any work begins. Once the work begins, the price quoted for the work being done is the price you pay — even if the job requires more work than originally estimated.
Fixed Right The First Time GUARANTEED:
At Hero, we pride ourselves on the craftsmanship of our work and double-check everything, so you can be assured your installation will be right the first time.
Clean House GUARANTEED:
We treat your home with respect and will leave your home as clean or cleaner than when we found it. We wear shoe covers, use work mats, and thoroughly clean the work areas we are in.
Experts You Can Trust GUARANTEED:
Our in-house training facility and full-time trainers ensure you will get an expert in your home every time. Every employee is background checked and drug tested to maintain safe, trustworthy service.
Ryan did a wonderful job getting my AC unit up and running again! He was very informative, and did his best to keep costs down.
Hero responded in a timely manner and kept me informed. Our plumber was Kevin. He was kind and understanding. He was honest about the repairs that needed to be made but was always open to questions about the process and educated me along the way. Gas ...lines were replaced the same day. Everything went smooth and I have no complaints.Read More...
Everything went great. Day one Chad came and told me of potential furnace issues. Day two sales rep Tony came and sold me a new furnace and AC. Day three Zach and Shawn came and installed both. In under SIX hours! Very satisfied with the work done and it ...looks professional quality. Everyone I dealt with were great people. Highly recommend.Read More...
Tony came out to diagnose and fix a clogged drain. He was kind and professional. When the problem more or less fixed itself, he took the time to scope the pipe in question with a camera and was not pushy about further services.
Luke Alexander provided our annual AC maintenance in an efficient and professional manner. He was pleasant and clearly explained each of the components he looked at and made recommendations where he thought appropriate, without a hard sell or pushy ...attitude. All-in-all, an excellent service call.Read More...
Great customer service. Very friendly technician
Thanks to Hero Plumbing and Shawn West, Phil Baker, John Nelson, James Winder for replacing our toilets and sinks. We appreciated the timely, professional help especially since my knee and hand surgery. Wonderful people and Hero Plumbing took care of ...our plumbing needs. Thanks so very much!Read More...
John was very friendly, courteous, and professional. Explained all the options available for getting our kitchen sink draining well again. Worked until he was satisfied with solving the problem, and suggested methods to keep from having the same ...problem in the future.Read More...
