Service Plumber

Plumbing Wrench

Plumbing Department

Service Plumber Job Details Near Minneapolis, Minnesota

Job Summary:  

At Hero, we believe that our employees will take great care of our customers because we take great care our employees. That is why we are looking for the best of the best to join our team and have designed an amazing benefits package to take care of each one of our team members.

A Service Plumber at Hero is responsible for diagnosing, troubleshooting, installations, repairs, and maintenance of residential plumbing systems while providing world class customer experiences and craftmanship.

Candidates who will thrive in this role consistently exceed customer’s expectations, communicate well with customers, and can help customers make informed and confident buying decisions. They are also great at surpassing goals and are energized by growing with their team.

Hero keeps our T.R.U.E. core values as a top priority. We are a high energy team that is growing fast. We set goals, reward team members for hard work, and push each other to be the best we can be.

Amazing Benefits Package 

  • Competitive Compensation: $40-$60 per hour
  • Substantial bonus opportunities available monthly
  • 3% 401k Employer Contribution
  • 100% Employer Paid Benefits
    • Free Medical Benefits for employee and family (additional upgrades available at reduced cost)
    • Free Dental and Vision Benefits for employee (additional upgrades for family available)
    • Free Short-Term Disability Benefits
    • Free Long-Term Disability Benefits
    • Free Life Insurance
  • H.S.A. and F.S.A plans available
  • Paid Time Off starting at two weeks a year
  • Six paid Holidays a year
  • Full access to Peak Health fitness and recovery center
  • Employee discounts on services – at cost pricing available
  • Uniforms provided

Hours and Compensation

  • 7am-4pm (Last dispatch by 4pm), Monday thru Friday
  • On call shifts on Saturdays only, on average three times a year
  • Overtime is offered by management when available, and may at times be required
  • 35-45 hours per week based on hourly pay as negotiated upon hire
  • Pay increases are given based upon Hero performance pay tiers, not based on time employed

Essential Job Duties

  • Plan and complete all necessary steps in the installation, maintenance, repair and servicing in water,
    gas and drain systems
  • Meet expected monthly performance goals
  • Establish customer rapport and help them choose the right products and services for their home
  • Accurately evaluate systems for malfunctions and failures
  • Build and present options ranging from repair to permanent solutions
  • Respectfully work with dispatch, managers, and other in-house staff to ensure smooth operation for
    completed and incomplete jobs
  • Ensure proper detailed billing, invoicing, and daily documentation of activities
  • Maintain company provided vehicle and inventory of parts, fixtures, tools and shop equipment
  • Adhere to the highest standards of quality and safety
  • Adhere to Hero driving policy


  • Demonstrates Hero core values at a high level (T.R.U.E.)
  • Valid driver’s license with clean driving and criminal record
  • Must be able to regularly lift 50+ pounds
  • Hold and maintain Minnesota Journeyman License
  • Hold or be working toward obtaining Minneapolis/St. Paul Competency Cards
  • Able to communicate professionally, clearly, and concisely with other team members, management,
    and customers
  • Must be highly detailed and demonstrate the ability to follow through
  • Highly motivated, flexible, and great attitude on life
  • Participate actively in all trainings, meetings, and company events
  • On time and prepared to work before the scheduled start time

Do you have what it takes to be a Hero? Apply Today!

Hero Home Services is an equal opportunity employer, including veterans.

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